FAQ


Common Questions about Vacation Rental Homes

Q: What are the check-in and check-out times?

A: Check-in is at 4 pm and check-out is at 10 am. When available, these times can be adjusted for a $15 per hour fee. Availability depends on reservation dates, cleaning and maintenance schedules, etc. Please check with us 24-48 hours before check-in to see if available. We may not be able to accommodate last minute requests.

Q: Will my credit card be charged immediately?

A: Yes. Once you agree to the reservation, you are obligated for the full rental payment. For Big Bear reservations several weeks or months in advance, payment plans are available.

Q: Do you ask for a check for my security deposit?

A: No. A Damage Protection fee is covered in your contract. It will cover most accidental damages up to $300. Accidental damage must be disclosed prior to check out.

Q: What is your cancellation policy?

A: See our Rental Agreement .

Q: Do I need to carry chains for my car?

A: During snow conditions, the highway patrol will not allow you to drive up the mountain without chains. Some homes are on hills and you will need a 4WD vehicle to get to them during snow conditions.

Q: What is in each home?

A: All homes have pots, pans, dishes, silverware, etc. in the kitchen, as well as sheets, pillows, blankets and towels. All homes have a refrigerator, oven/stove, microwave and coffee maker (coffee and filters are not included).

Every place has different amenities. Some have DVD players, WiFi, TV service, games, etc. These items are listed on the website under the page for each house. If it does not list something, it isn't in that particular house.

Firewood is not provided. You can get firewood bundles or Duraflames at KMart and other stores in Big Bear. Note: Be sure the fireplace is wood burning. Some are gas only.

Each house has an informational binder with WiFi codes, etc for your use. Please read through the binder when first arriving at the house.

We hope you enjoy your stay in beautiful Big Bear!