Property Management


Are you looking for someone to concentrate on renting your home for you, so you can cover the mortgage, utility bills, make a profit, and still have a great vacation home to come to? Then call Big Bear Dream Cabins.

Our rental agents are very focused on getting you as many high quality rentals as possible, so your vacation home can be a great source of income.

Our rates are very competitive!

Please feel free to call (909) 366-5555 anytime for more information.

MARKETING OF YOUR VACATION RENTAL
We will market your home on dozens of websites across the internet. The main sites we will list you on are BigBearDreamCabins.com, Airbnb, BigBear.com, Booking.com, Flipkey, TripAdvisor, VRBO/Homeaway.
We have a database of over 15,000 emails of past guests. We send out a monthly newsletter to all of them.
We also market on Facebook and Google Plus.

A FEW OTHER THINGS TO KNOW
We do a 45 point inspection after every guest check-out to make sure your place is cleaned and maintained to our high standards.
If there are any maintenance issues, we will let you know right away.

HOMEOWNER RECOMMENDATIONS
Keep at least one closet or storage area locked for your personal items. Anything left out is considered ok for your guests to use.
Put window coverings and screens on all windows.
Each bed and sofa sleeper should have 2 blankets, 2 pillows and a bedspread/quilt.
At least one television with cable/satellite or Netflix, and a DVD player.
A telephone is not necessary.
Washer and dryer is desireable.
BBQ. Either propane or charcoal is fine.
No candles, they can be a fire danger. If you like the look and smell of candles, then just cut off the wicks so they can't be burned.
For more rentals, put in a pool table and hot tub. They will pay for themselves in extra revenue.
Keep cleaning products stocked, such as Windex, Comet, sponges & scrubbers.
Also dishwashing soap and laundry soap.
Keep plenty of toilet paper, paper towels, light bulbs and batteries (for remotes and smoke detectors). These items should be locked up for the housekeeper to use.

For your convenience, we have detailed below common questions and key points related to making your property a successful resort rental. Please take a moment to read this material as it will likely answer most questions you may have, and note that our Management Agreement covers all issues in detail. Feel free to contact us with any further questions or to get started earning income on your vacation home.

What is required to rent out a vacation home in Big Bear Lake?

Per the City of Big Bear Lake Transient Private Home Rental Ordinance:
1. The management firm must have a valid Big Bear Lake business license.
2. Each property must be registered with the City of Big Bear Lake.
3. Each property must pass an annual safety inspection and comply with City and State standards.
4. Yearly registration and inspection fees must be paid for each property.
5. Transient Occupancy Tax on rental income must be collected and paid quarterly to the City of Big Bear Lake.

Properties located outside of the Big Bear Lake city limits are governed by the County of San Bernardino and have similar requirements.

How much money can I expect to gross on my rental?

Because so many factors affect lodging demand in our unique mountain environment, it is difficult to quote an exact figure. Weather, road conditions, forest conditions, publicity, as well as the cabin's condition, location, rental rate, and occupancy all influence the amount of money you ultimately will earn from your vacation home.

What fees are associated with your managing our rental?

After deducting certain customary fees and expenses from gross rental revenue, the owner receives a majority percentage of the net rental revenue. A detailed listing of these fees, expenses, and percentages are included in the Management Agreement.

What fees do you collect from renters?

In addition to the basic rental rate, required taxes, and cleaning, we may also collect additional fees to cover security deposits, cancellations, damage, and any additional services or goods.

How and when do I receive income payments?

Owners are paid by the end of the month for rentals in the previous month.

What services does Big Bear Dream Cabins provide?

As a full-service resort rental company, Big Bear Dream Cabins handles the following property management functions:

- Reservations, cancellations and disputes.
- Guest management and relations.
- Cleaning.
- Closing the home and damage checks.
- Property marketing and advertising.
- Preparation and enforcement of rental agreements.
- Arranging and auditing maintenance and repairs.
- Owner statements, disbursements and tax reporting.
- We also offer property management for full-time rentals.

What determines which houses get rented first?

First and foremost, a potential renter's requirements determine which houses are presented during the reservation process. After renter requirements, availability, and the home's condition is considered. Homes are then rotated on a fair and equitable basis.

How often can I use my own property?

It's your home, use it as much as you like. However, we assume owners put their properties into resort rental programs because they are interested in generating income. Since holidays and the winter season produce the greatest resort rental demand, we ask that owners limit their use during these times, if desired. We also understand that owners sometimes want to use their property themselves and encourage personal use during slower times so it does not cost them money (i.e. Midweek or Fall & Spring weekends). With a bit of flexibility it is usually easy for an owner to strike a comfortable balance between personal use and income.

What cleaning requirements do you have?

A well-kept vacation home encourages a successful resort rental. Both for the protection of the owner's property and the well-being of guest renters, we require our staff professionally cleans each property after any use. This policy helps make sure we maintain acceptable levels of cleanliness for everyone's benefit. We have also found that removing the burden of cleaning from guests and owners adds enjoyment to their resort stay. Do you really want to clean during your vacation? Guests are charged for their cleaning, and owners are billed against their rental income for theirs.

What do you do about property repairs and maintenance?

An important part of our service relieves owners from maintenance and repair hassles. Not only do we recommend and monitor regular preventative maintenance, we also handle emergency repairs that sometimes present themselves. Whenever possible we notify owners in advance for approval. However, in emergency situations advance notification may be impossible requiring us to proceed immediately with repairs on behalf of the owner in order to protect life and property. Most maintenance and repair costs are billed directly to the owner.

What if something is stolen or damaged in my property?

If the damaged or stolen item is minor and attributed to the guest or considered an expendable item, we handle replacement or repair at no cost to the owner. In the event of major damage, the owner's insurance would provide coverage. Big Bear Dream Cabins' personnel performs a thorough inspection after each rental to ensure your property is intact and secure.

Why should I use Big Bear Dream Cabins for managing my resort rental?

Several reasons make Big Bear Dream Cabins a good choice for managing your home:

- As a professional vacation rental company, we are accustomed to accommodating the special demands associated with guests in our unique and demanding mountain environment.
- A limited number of properties in our portfolio helps insure your cabin gets greater exposure and rental, and allows us to focus better on the marketing and maintenance of your home.
- A comprehensive and effective marketing program tailored for the distinct Big Bear / Southern California market continues to increase awareness and bookings. Highlights include: a variety of directory and guide advertising, compelling website with paid link program, radio advertising, as well as listing our homes on several websites.
- Our thorough, professional nature not only prevents unexpected surprises and hidden costs, but also allows us to attract a higher caliber guest willing to spend more for a quality experience in your vacation rental.

How long before my property is rented?

The process of inspecting, preparing, certifying, and booking a resort rental could take 2-3 weeks and can vary depending on the cooperation of the property owner, City scheduling, and time of year. Normally everything can be done within a few days though.

How do we get started renting out our vacation home?

Big Bear Dream Cabins Approval: In order to promote a quality rental experience for both owners and vacationers, Big Bear Dream Cabins must inspect and approve each prospective rental before adding it to our vacation home portfolio. During the inspection we consider things like location, property condition, access, parking, visual appeal, and overall rentability. We then use this information to set realistic rates and when necessary, make suggestions that will help improve rental occupancy. The property owner must provide access to the property either in person or with a key. There is no cost to the homeowner for the Initial Inspection.

Sign Management Agreement: For the protection of both property owners and Big Bear Dream Cabins, a rental agreement that includes responsibilities and fees is agreed to and signed by both parties. Big Bear Dream Cabins' detailed management agreement educates owners, sets expectations, and covers common, frequent issues upfront so that unpleasant surprises are avoided later on.

Obtain City of Big Bear Lake Approval: Each rental property located in the City of Big Bear Lake must pass an annual safety inspection and be registered with the City. Big Bear Dream Cabins coordinates and oversees the steps necessary to undergo inspection and registration. The City charges a non-refundable fee paid by the property owner. If your home is outside the City of Big Bear Lake, it will need to be registered with the County. We will take care of this for you.

Owner Preparation: Prior to making a property available for rental, it is important owners properly prepare their property, including documenting any special property requirements, conducting an inventory, securing personal effects, and providing certain items necessary for mountain lodging.

Add to Rental Portfolio: After a property's agreement, City certificate, and preparation are in place, steps are then taken to add the property to the Big Bear Dream Cabins Rental Portfolio. These steps include adding the property to our reservation system, performing a start up cleaning, and integrating the property into marketing tools such as the BigBearDreamCabins.com website.